Refund Policy

1. 14-day refund right

For new orders and renewals, you may request a refund without giving any reason within 14 days of the date of the relevant payment. This applies to every payment method — bank transfer, card via Shopier, account balance and, where offered, Paddle — and to reseller packages.

When a refund is approved, the full amount paid is refunded. For a new order the service is terminated; for a renewal the extended period is removed.

2. After 14 days

After the 14-day period, no refunds are given for used or remaining service time. Regardless of the period, however, we refund or compensate with extra service time in these cases:

• A service that could not be delivered or cannot be used because of a technical fault on GardasData's side
• A duplicate or incorrect charge (after verification)

3. Account balance (credit)

Unused balance that you added to your account can be refunded within 14 days of the top-up date. Refunds for services paid with account balance are credited back to your account balance.

4. Cancellation

You can cancel a service at any time: simply do not pay the renewal, or ask support to cancel it. Saved cards are never charged automatically and you will not be charged for the next period. A service whose renewal is not paid is suspended one day after expiry and deleted three days after expiry.

5. Exclusions

• Services terminated for violating our Terms and Conditions (attacks, spam, illegal content, etc.)
• Repeated requests made in bad faith (for example repeatedly buying and refunding the same service)

6. How refunds are paid

• Bank transfer: by transfer to the account (IBAN) you paid from
• Card payment via Shopier: to the card used, through Shopier
• Payment via Paddle: to the original payment method, by Paddle
• Account balance: to your account balance

Approved refunds are initiated within 7 business days at the latest; the time it takes for the amount to appear in your account or on your card depends on your bank.

7. How to request a refund

Send your refund or cancellation request through the support section of the customer panel, via WhatsApp (+90 531 269 70 20) or by email to gardasteamspeaksatis@gmail.com, including your order/invoice number and service details. For orders paid through Paddle you can also contact Paddle directly at paddle.net. We answer requests within 3 business days at the latest.